RETURN AND REFUND POLICY

Last updated: October 13, 2026

At Lymphora, customer satisfaction and product safety are important to us. This policy explains how to request returns, refunds, replacements, and order cancellations for our lymphatic drainage herbal drops.

1. Return Period

You may request a return within 30 days of delivery, subject to the eligibility requirements below and any mandatory consumer rights that apply to your purchase.

To request a return, visit the Contact Us page on the Lymphora online store and provide your order number and the reason for your request.

Please wait for return instructions before sending a product back.

2. Eligible Returns

For hygiene and product-safety reasons, change-of-mind returns are generally accepted only for bottles that are unopened, unused, sealed, and in their original packaging, where permitted by law.

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us for assistance. These situations will be assessed separately from ordinary change-of-mind returns.

Nothing in this policy removes any return, cancellation, refund, replacement, or other rights required by applicable law.

3. Non-Returnable Items

Subject to applicable law, we may be unable to accept change-of-mind returns for:

• Opened or used bottles of herbal drops.

• Products with broken safety seals or missing packaging.

• Products damaged through improper storage or handling after delivery.

• Items returned outside the applicable return period.

These restrictions do not override legal rights relating to defective, damaged, unsafe, misdescribed, or incorrectly supplied products.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged bottle, a leaking product, a broken safety seal, a defective item, or an incorrect product, contact Lymphora promptly through our Contact Us page.

Please provide your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where available.

Please contact us within seven days of delivery where reasonably possible so we can investigate quickly. This request does not shorten any mandatory legal reporting period or consumer right.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate remedy.

Do not consume a product that appears damaged, tampered with, contaminated, or otherwise unsafe.

5. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within the return period, provided the product meets the eligibility requirements.

Unless applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges will be handled in accordance with applicable law and the circumstances of the return.

6. How to Request a Return

To start a return:

1. Visit the Contact Us page on the Lymphora online store.

2. Provide your order number and explain the reason for your request.

3. Include photographs or supporting information if relevant.

4. Wait for our team to confirm eligibility and provide instructions.

5. Package the eligible item securely and follow the authorized return instructions.

Lymphora will provide the applicable return address and instructions after reviewing your request.

Do not send products directly to a supplier or to an address on your shipping label unless our team instructs you to do so.

7. Refund Processing

After an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Refund processing times may vary depending on your bank, payment provider, and location.

Where permitted by law, please allow 5–10 business days after we initiate your refund for it to appear in your account. Your payment provider may take additional time.

If your refund has not appeared after the expected processing period, contact us through the Contact Us page on our online store.

Where applicable law requires a refund within a different period, the legal deadline will apply.

8. Replacements

If you receive a damaged, defective, or incorrect product, Lymphora may arrange a replacement where appropriate and available.

If a replacement is unavailable or inappropriate under applicable law, we will consider a refund or another legally required remedy.

9. Order Cancellations

If you wish to cancel an order, contact Lymphora as soon as possible through our Contact Us page.

We will try to stop the order before it is processed or dispatched. Once an order has been fulfilled or handed to a shipping provider, cancellation through our normal process may no longer be possible.

This does not affect any cancellation or withdrawal rights provided by applicable law.

If an order is canceled and payment has already been collected, any required refund will be processed in accordance with applicable law.

10. Missing or Lost Orders

If your order has not arrived within the estimated delivery window, contact us with your order number and tracking information.

We will investigate the shipment with the relevant carrier or fulfillment partner.

If the order is confirmed lost or cannot be delivered, Lymphora will provide an appropriate remedy in accordance with applicable law.

A tracking status marked “delivered” does not automatically prevent you from reporting a missing package. We will review the circumstances and available delivery evidence.

11. Product Safety and Health Concerns

Lymphora does not guarantee specific health or cosmetic results. A lack of expected results does not, by itself, establish that a product is defective.

However, this does not limit your rights concerning a product that is defective, unsafe, misdescribed, or otherwise fails to meet applicable legal requirements.

If you experience an adverse reaction, stop using the product and seek appropriate medical advice. Please also contact us to report a product safety concern.

12. Contact Lymphora

For return, refund, replacement, or cancellation requests, visit the Contact Us page on the Lymphora online store.

We aim to respond to customer service inquiries within two business days.

Thank you for giving Lymphora the opportunity to resolve your concerns.